- We usually process the orders within 24/48 hours of purchase (Monday – Friday)
- Please allow up to 7 working days for your order to arrive before contacting us, courier times may vary
- Shipping times may vary due to the availability of goods
- Orders not dispatched on weekends or bank holidays
- An email confirmation will be sent when the order has been dispatched, this will be sent to the email address stated on your order
- Standard UK orders will be sent via Royal Mail
- As stated on the ROYAL MAIL website… *For Royal Mail 24® we aim to deliver the next working day and for Royal Mail 48® we aim to deliver the majority of your items within 2-3 working days, although there can be delays*
- First Class & Recorded delivery is available, choose this option at check out
- We cannot be held responsible for items damaged in shipping, in this case you must file a complaint with the carrier.
- If an item does not arrive, providing we have dispatched the item and have the relevant proof of postage, we must submit a missing parcel form with the carrier prior to any exchange/refund being offered. In this case it is the carriers policy that we wait 15 working days.
- PLEASE NOTE: Your order can take up to 3 working days to be dispatched, once it has been dispatched, depending on your chosen delivery option, it can take up to 5 working days to be delivered to you in the UK.
- ROYAL MAIL 48 – FREE (UK ONLY)
- ROYAL MAIL 24 – £1.50 (UK ONLY)
- RECORDED UK (NOT NEXT DAY) – £6.50